Grievance Officer
Effective Date: 7 February 2026
In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Designated Officer
NameSiddharth Pednekar
DesignationGrievance Officer
CompanyDivinity Labs Private Limited
PlatformDevBhakti
Grievance Redressal Mechanism
Users may submit complaints regarding:
- Platform services
- Booking issues
- Privacy concerns
- Refund matters
- Any other platform-related grievances
Acknowledgment
Within 48 Hours
Resolution Time
Within 30 Days
All complaints shall be acknowledged within 48 hours and resolved within 30 days from receipt, as required under applicable law.
Jurisdiction
All grievances shall be governed by the laws of India and subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
Legal Compliance
Ensuring all operations adhere to the latest regulatory frameworks.
Documentation
Maintained records of all grievances and their resolutions.